Official policies & compliance
Privacy policy
How we protect your personal information across your shopping journey, from product discovery to secure order fulfillment.
Our commitment to customer data
At BuyZap, we value trust as much as craftsmanship. We operate our luxury apparel boutique across the United States and United Kingdom with transparent standards: we only capture essential data to fulfill your orders, provide styling care, and safeguard your payment integrity.
Information collected during checkout
We only record details required to process your order and deliver your garments.
When you place an order with BuyZap, we gather your name, shipping address, billing address, email, and contact phone number. This information allows our fulfillment ateliers in the United States and the United Kingdom to process shipments, provide customs documentation, and issue real-time dispatch alerts. We do not sell, rent, or trade your contact records to outside marketing agencies.
Payment gateway security
Your financial data is processed directly via encrypted tokens by Stripe and PayPal.
BuyZap operates on zero-retention payment architecture. When you enter card details at checkout, information passes directly through PCI-DSS Level 1 certified gateways operated by Stripe and PayPal under AES-256 bank-grade encryption. Our servers never observe, transmit, or archive your complete credit card numbers or security CVV codes.
Cookie protocols and tracking
Essential cookies maintain your shopping bag, currency preference, and secure session.
We employ strictly functional cookies to keep track of items stored in your cart, preserve region-specific currency selections between the US and UK, and maintain session continuity. Analytics cookies remain anonymized and serve solely to identify technical site issues and optimize page load speeds across desktop and mobile browsers.
GDPR and CCPA rights
Complete transparency and control over your personal records at every stage.
Under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you retain the right to request a full digital export of all stored personal records, correct outdated details, or restrict processing. We respect global opt-out signals and adhere to standard do-not-track browser headers without service penalty.
Data removal and erasure requests
You can request complete deletion of your customer profile at any time.
Should you wish to close your account or purge historical personal information from our active databases, our privacy team handles your request within thirty days. Certain transaction records may be retained only for the minimum duration mandated by international tax authorities and anti-fraud statutory compliance.
Submit a data request or inquiry
To request an export of your information or permanently delete your account, reach out to our compliance desk. We respond to all formal inquiries within one business day.
Terms and conditions
Read the terms that govern your shopping experience, orders, and account with BuyZap. Written plainly to ensure clear understanding across our US and UK customer communities.
General terms and store usage
These terms govern your visits, account creation, and purchases across BuyZap in the United States, the United Kingdom, and international destinations.
By accessing BuyZap, browsing our collections, or completing an order, you agree to be bound by these Terms and Conditions along with our Privacy Policy. If you do not agree with any provision, please do not use our online services. We reserve the right to update these terms periodically to reflect statutory updates, operational shifts, or expanded product lines.
Orders, pricing, and payments
Details on how orders are accepted, international currency presentation, and safe checkout processing.
Prices are shown in US Dollars (USD) or British Pounds (GBP) based on your location. Every order you place constitutes an offer to purchase. Acceptance occurs when your payment clears and our automated dispatch dispatch notification is sent. We take extensive precautions against card fraud using bank-grade encrypted payment gateways.
International shipping and customs
Timelines, duties, and responsibilities for deliveries to the United States and the United Kingdom.
We offer tracked shipping across the US and UK. Standard courier transit typically takes 3 to 7 business days once handed over to our logistical partners. Import duties, local VAT, and clearing charges are calculated during checkout where available or handled per statutory customs guidelines for your jurisdiction.
Returns, exchanges, and refunds
Our 30-day atelier return commitment for unworn, tagged garments and accessories.
You may initiate a return within 30 calendar days of receipt. All returned garments must be in pristine, unworn condition with original tags, security ribbons, and packaging intact. Once your return is received and passes our quality appraisal, funds are credited back to your original payment method within 5 to 7 working days.
Intellectual property and brand assets
Ownership of our garment photography, design assets, trademarks, and website content.
All creative imagery, photography, styling direction, editorial copy, trademarks, typography sets, and digital interfaces published on BuyZap are the proprietary property of BuyZap and protected by US, UK, and international copyright and trademark legislation. Unauthorized scraping, commercial reproduction, or re-hosting is strictly prohibited.
Limitation of liability and warranties
Statutory warranty allocations and liability boundaries for platform access and product delivery.
BuyZap provides its digital storefront on an 'as is' and 'as available' basis. While we strive for continuous service uptime and absolute inventory accuracy, occasional technical disruptions or momentary stock discrepancies may arise. In all cases, our aggregate financial liability is limited to the purchase price of the affected order.
Governing law and dispute resolution
Legal jurisdiction and contact pathways for courteous, expeditious dispute settlement.
These terms are interpreted in accordance with applicable federal and state laws in the United States and laws of England and Wales, without giving effect to conflicts of law principles. In the event of any concern, we encourage customers to reach out to our concierge team directly so we can resolve matters collaboratively.
Looking for shipping or privacy?
Explore our dedicated returns schedule and international delivery guidelines.
Fulfillment and transit
Transparent shipping, from our atelier to your door
We deliver directly to customers across the United States and the United Kingdom. All shipments are tracked from initial studio inspection to final doorstep handover.
Dispatched Monday through Friday. Weekend orders queue for Monday morning fulfillment.
Complimentary priority dispatch on domestic US orders exceeding $250.
Complimentary priority delivery on UK orders over £200.
Taxes and duties paid
We ship on a DDP (Delivery Duty Paid) schedule. What you see at checkout is final — no surprise fees or import bills upon arrival.
Signature delivery
High-value outerwear and curated leather goods travel in tamper-evident sealed packaging requiring signature at receipt.
Delivery support
Need address updates or re-routing? Our customer care team assists you Monday through Friday across both US and UK time zones.
Have questions regarding an active delivery?
Every parcel carries a tracking code sent automatically by email once handed over to the courier. If you require address amendments before dispatch, notify us right away.
Our thirty-day return process
Send unworn items back in four simple steps for a direct refund or complimentary exchange. Every order includes a prepaid digital return label.
Initiate your return
Contact our client concierge team at buyzapstore.077@gmail.com with your order reference number.
We provide your prepaid digital return waybill and international customs declaration within 12 hours.
Secure repackaging
Place unworn garments inside their original breathable garment bags with tags intact.
Fasten the outer courier shipping box securely and affix the prepaid shipping label to the exterior.
Quality verification
Our warehouse team receives and reviews your return within 24 hours of arrival.
We check the fabric condition, seams, and serial tags to confirm the items remain in unblemished atelier state.
Prompt refund credit
We post funds back to your original payment method in 3 to 5 business days.
You receive immediate email notification the moment your financial institution initiates the transfer credit.
30-Day Window
Returns postmarked within 30 days of parcel arrival receive full reimbursement without handling fees.
Complimentary Exchanges
Alternate sizes or colors ship via express courier without added delivery or clearance costs.
Our support team is on call
WhatsApp: 03142048090. We assist with sizing advice, return tracking, and instant store credit codes.